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Top of the House

More On How Coaching Can Help You

Getting a little help from those who’ve been there before can come in handy. Now there’s evidence that, in addition to... 

On How To Kill Your Margins And Your Brand

Jack Shipley just wrote to me about a Wall Street Journal article wherein they write about Cold Stone Creamery’s woes with franchisees... 

Are You A Victim?

As MY Coach says, “I can guarantee you one resounding success in life: If you insist on being a victim, you will be one.”... 

Marketing 101

Restaurant Marketing 101

RCS has created a new social media website at www.RestaurantMarketing101.com Check it out, join and learn more about marketing your... 

Restaurant Business Plans

THE BUSINESS PLAN! The restaurant industry has one of the highest rates of bankruptcy of any industry in today’s economy. This is... 

Taking the mystery out of mystery shopping.

By George W. Daye, III It is a typical Saturday night shift at a local steak and seafood restaurant. All tables are seated with hungry... 

Back of the House

Texas Minimum Wage Increase Set For July 24

The minimum wage rate will increase to $6.55 on July 24, 2008. The cash wage for tipped employees will remain at $2.13, however the... 

The Operator’s Monthly Conference Call

The RCS Monthly Operator’s Conference Call is scheduled for July 15th at 3:00 p.m. CST. On this call we will discuss ways to improve... 

Food Cost

A major part of your prime cost is food cost. Food cost can be calculated as follows: Net food purchases/ Net food Sales (Net means... 

Front of the House

Texas Minimum Wage Increase Set For July 24

The minimum wage rate will increase to $6.55 on July 24, 2008. The cash wage for tipped employees will remain at $2.13, however the... 

More Service Crap

Two incidents in the last three days while dining out has me thinking that a trend in bad service is developing. I call it “blame... 

Beverage Costs

Beverage cost needs to be broken down into the following categories: Wine Cost: Net Wine purchases/ Net Wine Sales Liquor Cost,... 


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