What’s the word on guest relations?
Guest Relations
Whether handling special requests or responding to complaints, good guest relations are critical. Some approaches:“The point of reference for a guest is the employee they encounter – on the floor, on the phone. Anticipate guest needs and requests, put systems in place, and empower all employees. The quicker employees respond, the longer that customer will stay with you.”
–Jeffrey Summers, Head Coach, Game On! Restaurant Coaching Solutions“
I work lunch and dinner shifts at our six locations, which gives me the opportunity to personally interact with as many guests as possible. My name tag says ‘owner,’ which not only helps makes a personal connection but attaches responsibility. Our comment cards also invite guests to contact me; I answer all, about 50 per month.”–Beverly Mascari, co-owner/dir. of guest relations, Anthony’s Seafood Restaurants, San Diego, CA
“If you put guest relations on just one person, you’ll never win. Everyone, especially phone and door staff, need to be trained and empowered to take care of everything they can for guests and communicate with those who need to know. It’s having people who innately want to care for others along with the right systems.” –Tracey Spillane, gm, Spago, Beverly Hills, CA
Popularity: 4% [?]
Law to ban lawsuits blaming obesity on restaurants
Houston Chronicle
Fears that overweight Americans will develop an appetite for litigation drove the House to pass a bill that would bar lawsuits by restaurant customers claiming burgers and French fries made them fat. “Trial lawyers have said they’d target restaurants the way they’ve targeted the tobacco industry,” National Restaurant Association President Steven Anderson said.
Popularity: 4% [?]
Cities embrace restaurant grading
Daily Press
Many restaurant owners and managers have become fans of the grading program because they realize an “A” is good for business. They also have come to realize that correcting deficiencies and requesting a re-inspection can improve lower grades.
Popularity: 4% [?]
1 in 10 Americans opts for a Thanksgiving feast in a restaurant
NRA Press Release
One in 10 Americans opts for a Thanksgiving feast without the work by celebrating Thanksgiving Day dining out, according to National Restaurant Association research. Those seeking an escape from cooking without sacrificing tradition also have the option to complement their at-home meals with restaurant-prepared turkeys and side dishes for takeout. In fact, more than half of all Americans supplement their meals with ready-to-eat takeout items. And restaurants help more than weary cooks during the holiday season, giving back to their communities by donating food and offering meals to the less fortunate.
Popularity: 4% [?]
Kid’s Running Amok?_MSN Video
http://video.msn.com/v/us/v.htm?g=64d4fbc1-c6b3-4d9b-9d34-6b5ae38e969a&f=email
Popularity: 3% [?]
