Top Ten Reasons To Take A Sledgehammer To Your Host Stand
- It accumulates clutter that is an eyesore.
- It does not have any functional utility for the guest.
- It allows staff to “hide” from the guest.
- It forces the guest to come to you, and not the other way around.
- It becomes a hub for business other than the business of the guest.
- It becomes a leaning tool and not a Hosting [verb] tool.
- It will force you to talk to your guests and actually “Host” [verb] the guest experience.
- It will force more physical contact with the guest and thereby a more meaningful greeting.
- It will allow the guest to take in the whole “show” as they enter and immediately be caught up in the experience more.
- Because you don’t have one at your house when you host people there!
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Written by Jeffrey Summers · Filed Under FOH, Restaurant Coaching & Consulting, Restaurant Operations
[...] article by way of Brand Autopsy from Jeffrey Summers at Building Better Restaurants about removing Host stands at restaurants. Makes a good case against [...]