CRISIS RESPONSE CHECKLIST (FIRST 24 HOURS)
Restaurant Coaching Solutions - restaurantcoachingsolutions.com

FIRST HOUR
[ ] Safety first: is anyone hurt or at risk? Is there a food safety issue? Fix that before anything else.
[ ] Decide who speaks for the restaurant (one person). Everyone else says: "Our owner will respond today."
[ ] Save evidence: screenshots, links, times, names of staff on shift. Don't delete posts or comments.

FIRST FOUR HOURS
[ ] Get the facts: what happened, when, who was involved, what was affected.
[ ] Take the obvious corrective step (pull product, clean and sanitize, take staff off schedule pending review).
[ ] Call your health department if food safety may be involved. Call your insurer and, if needed, a lawyer.

FIRST DAY
[ ] Post a short statement where the problem is being discussed: what happened, what you've done, what's next.
[ ] Use a real person's name and face if a video or photo started it.
[ ] Answer direct questions politely. Don't argue in comments.
[ ] Brief your staff before their next shift.

AFTERWARDS
[ ] Follow up publicly when the promised steps are done.
[ ] Write down what you'd change and update this checklist.