“There are 7 billion people in the world. Not all of them will appreciate your…
People: Massimo Bottura
Massimo Bottura: “I have a test that I do with my chefs—it’s called “Who Are…
people
Bad Employees Or Bad Leadership?
“I’ve never believed in “bad employees.”
Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
9+ Ways to Improve Employee Performance & Engagement
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.
10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
Questions From Operators: Making People Care
Q: “What can you do to make people care about delivering best service?”