service Archives - Jeffrey Summers

WHT: The Ultimate In Transactional Thinking:

Jeffrey Summers Wrong Headed Thinking Comments Off

I order from Domino's Pizza. It arrives an hour late and cold. So how do you tell them? Simple. Go to their website (I ordered there). Click [...]

QFO: How Can We Overcome Poor Service Delivery?

Jeffrey Summers QFO, Service Comments Off

How Can We Overcome Poor Service Delivery?

How would you define excellent customer service?

Jeffrey Summers Guest Experience, Hospitality, Service Comments Off

I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t define how well you treat me. I do. The customer. Because it’s [...]

Moving Beyond Robotic Service

Jeffrey Summers Guest Experience, People, Performance, Product Comments Off

Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) […]

The Difference Between Service & Hospitality

Jeffrey Summers Interviews, Models, Product Comments Off

Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.

All posts tagged: service

WHT: The Ultimate In Transactional Thinking:

QFO: How Can We Overcome Poor Service Delivery?

How would you define excellent customer service?

Moving Beyond Robotic Service

The Difference Between Service & Hospitality

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