– Jeffrey Summers
“Audiences are far better served through provocation and by challenging them with new ideas or new perspectives than they are with commiseration, pandering, and ‘comfort food’.”
“What if you had an inspiring & effective facilitator to guide your meeting, event, session, training and change initiative all based on desired outcomes?”
“Attendees will leave every workshop with specific new insights, ideas, strategies & tactics they can apply immediately.”
Tell Me What You Need
Is your organization interested in learning how to:
- improve Guest service
- boost employee engagement
- discover how leadership can earn trust
- create a Guest-centric culture
- improve sales and profits
- increasing marketing efficacy
- building for growth
- getting more involved in your community
- improve operational efficiencies
- expand cross-training opportunities
- increase cost controls efficacy
- add additional revenue generators
I find that audiences are far better served through provocation and by challenging them with new ideas or new perspectives than they are with commiseration, pandering, and “comfort food” (which many presentations resemble). Of course, the speaker must be calibrated toward helping others and not self-aggrandizing. If you’re receiving 10s on feedback sheets and standing ovations at every presentation, the odds are that you’re simply not doing a very good job improving others’ lives with the speaker’s you’ve chosen.
Speaking engagements, training, workshops or meeting facilitations are available in a variety of lengths including keynotes (up to two consecutive hours), three-hour, or six-hour presentations. An optional one-hour debrief can be added to most presentations.
My four decades of successful Hospitality experience defines my expertise in service excellence and culture transformation. but more importantly, I have successful experience in applying the Hospitality Fundamentals to hundreds of organizations and businesses, big & small, chain, franchise & independents.
I have led training sessions, spoken at conferences, and given keynotes to audiences all over the country. My presentations are practical and memorable because I share stories and ideas that exemplify how to apply these fundamentals to your business.
“This presentation should be mandatory for every Hospitality employee. There are many situations where these everyday interactions with Guests are not utilized or have been replaced with transactional thinking. It really challenges you to raise the bar higher.”
“I thoroughly enjoyed your presentation. I left with great ideas for improvement to the service we provide our Guests and also the employees I work with everyday.”
“Jeffrey was entertaining, had great examples, was well prepared, and had something relevant to provide us as front-line employees.”
“Jeffrey’s real-world experiences intermingled with the presentation kept me interested and tuned in to what he was saying. I could have continued listening for hours more.”
Need More Information?
Request pricing information and receive detailed information about next steps.
Or if you are ready, book a presentation.
Results My Client-Partners Have Achieved With My Help
Increased Sales & Profits
We’ve documented that businesses whose employees are engaged (well matched to their jobs and enjoying what they do) lead to increases in the most critical top & bottom-line metrics: sales and profits.
Business & Professional Growth
Employees who feel valued will perform better, stay longer and contribute more to the business’s ability to drive top line sales and bottom line profits.
…as a clear vision of the desired future is identified and a plan to achieve it is realized.
Here Are 5 Ways I Can Help You Start Growing Your Business Today:
1. Register for one of my ThinkWorx™ workshops. Learn more about those here.
2. Join my BizWorx™ Coaching program and start growing your business the very day you start. I help business leaders rapidly grow their businesses with sustainability. If this fast growth interests you, call me at 855-744-4677 and talk to me about your opportunity at no charge.
3. Engage me in a GrowthWorx™ Consulting Project and finally set your business on the road to rapid and sustainable growth.
4. Conduct an Onsite Review in order to create a blueprint for growing your business in the coming year.
5. Have me Facilitate A Strategy Session for your leadership team. Most of our clients now do this every 6 months and it has provided the needed focus and accountability necessary to achieve sustainable growth.
5b. Have questions? Contact me to discuss your opportunity with no obligation to you for the first conversation.
The Bottom Line
Here are three amazing benefits of participating in our programs – they are in fact three indisputable reasons why everyone should:
- You get better.
- You get better faster.
- Eventually you become your own business coach.