“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”
Weekend Payroll Help – #TOTD
If you’re waiting for Friday & Saturday to be able to make payroll – you have serious issues that need to be addressed. #20thCenturyThinking — Jeffrey Summers (@JeffreySummers) July 28, 2017
Labor Costs Double And Will Double Again
“In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months.”
Hands-On Or Hands-Off: What Type Of Leader Is Best?
“The “hands-on” approach thinking is one of the most confused and abused phrases in management today.”
The Problem With Employee Contests
“It’s amazing to me even after 4 decades of service how we desire teamwork and collaboration but every policy and formal behavior is about something other than either of them.”
4 Really Bad Training Nuggets & 1 Good One
“Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst.”
Bad Employees Or Bad Leadership?
“I’ve never believed in “bad employees.”
The Duality of Hospitality Employees
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
Different Is Better
“It’s very tempting to see something being done and convince yourself that you could do it a lot better.”
9 Reasons Your Guest Experience Is Built To Fail
“Guest experience management is not defined by intentions or even a few choice actions but by the commitment to an analytical, deliberate, organized GuestX approach.”