


U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations

QFO: Why do you think there is a poor employee management structure within the hospitality industry?
Whoa boy buckle up… Poor leadership Transactional thinking Short-term thinking No thinking A complete misunderstanding…

10 COVID-19 Workplace Considerations For Employers
This article is intended to provide only general information and does not address every potential…

What Is The Employee Experience?

Your Frequency
“There are 7 billion people in the world. Not all of them will appreciate your…
Moving Beyond Robotic Service
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of…

QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…

QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: Why do hostesses at restaurants make small talk as they seat you?

QFO: What is the first step that I should take before I build my own restaurant?
QFO: What is the first step that I should take before I build my own…
The Only Reason People Leave Jobs
Lots of articles preach and even more tongues wag about how the #1 reason people…
What’s The One Thing You Must Do To Deliver Exceptional Service?
Disney recently posted this and it about exploded my brain. You can’t plan the entire…