


QFO: Why do you think there is a poor employee management structure within the hospitality industry?
Whoa boy buckle up… Poor leadership Transactional thinking Short-term thinking No thinking A complete misunderstanding…

10 COVID-19 Workplace Considerations For Employers
This article is intended to provide only general information and does not address every potential…

What Is The Employee Experience?

Your Frequency
“There are 7 billion people in the world. Not all of them will appreciate your…
Moving Beyond Robotic Service
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of…
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…

QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: Why do hostesses at restaurants make small talk as they seat you?

QFO: What is the first step that I should take before I build my own restaurant?
QFO: What is the first step that I should take before I build my own…
The Only Reason People Leave Jobs
Lots of articles preach and even more tongues wag about how the #1 reason people…
What’s The One Thing You Must Do To Deliver Exceptional Service?
Disney recently posted this and it about exploded my brain. You can’t plan the entire…

Questions From Operators: Employee Engagement
Q: How true is this statement? “Employee Engagement is something all organizations need, but it…