With today’s crisis, you’re probably wondering . . . is my business built to last? Let me tell it to you straight: if you keep doing what [...]
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It’s Over! Now What?
Currently browsing: Perspective
Inside The Box Thinking
For the longest time, I didn’t believe in the rants of gurus who said to think outside the box. I mean, I was looking around and seeing [...]
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Core Values Don’t Change
This is a list (in no particular order) of our core beliefs for building great businesses out of good businesss. We predicate all of our operational philosophies [...]
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Lost Opportunity Cost
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
“How Do You Build Volume?”
An age old question in Hospitality is still, “How do you build volume?”
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
The Problem With Transactional Thinking
Bain & Co. recently pushed this out.
Be Unreasonable
This meme was posted on LinkedIn earlier and the subsequent commentary by the author included this: “It’s either right or wrong. It’s either done the correct way […]
Why Do Restaurants Fail?
How do you make a small fortune in the restaurant business? Start with a large one.
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to […]
More Crappy Thinking From Sloganeers
The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you […]
People: Massimo Bottura
Massimo Bottura: “I have a test that I do with my chefs—it’s called “Who Are You?” You have to express yourself in an edible way—or even in […]
The Myth Of Retention
“One of the biggest myths is that we have a retention problem.”
Inside The Box Thinking
“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”
Bad Employees Or Bad Leadership?
“I’ve never believed in “bad employees.”
The Duality of Hospitality Employees
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
Five Things Restaurants Need To Do But Probably Won’t
5 Things your restaurant business needs to do in the coming year to achieve long-term success.
The Problem With Problems
This is a vicious cycle. It’s caused more band-aids to be applied to more operations than you can imagine.
Performance vs Values
You’ve heard it time and time again: “Hire For Values, Train For Skills” here’s why that’s critically important.
13 Statistics About Restaurant Technology
Guests now expect (demand) that businesses cater to their appetite for technology. Here are some statistics that will help you understand what restaurant guests say they want from their dining experience.
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