Q: How true is this statement? “Employee Engagement is something all organizations need, but it…
People: Massimo Bottura
Massimo Bottura: “I have a test that I do with my chefs—it’s called “Who Are…
The Myth Of Retention
“One of the biggest myths is that we have a retention problem.”
TOH: Delusional Process Management Syndrome
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”
Labor Costs Double And Will Double Again
“In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months.”
Hands-On Or Hands-Off: What Type Of Leader Is Best?
“The “hands-on” approach thinking is one of the most confused and abused phrases in management today.”
4 Really Bad Training Nuggets & 1 Good One
“Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst.”
Bad Employees Or Bad Leadership?
“I’ve never believed in “bad employees.”
The Duality of Hospitality Employees
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
What Is The Guest Experience?
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.
Effective Coaching Skill Development Focuses On Four Areas
Helping leaders diagnose the learning styles of team members to optimizing one’s work with them.…
The Questions Great Leaders Ask Themselves
As you seek to reach the ranks of great leaders, ask yourself these questions: Do…