“Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst.”
“I’ve never believed in “bad employees.”
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.
We’re always talking about Leadership so here are my top 17 hottest best practices.
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
What “A” Players Bring To The Table
Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.
Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?
This is how I have long explained to people that having fun at work gets you better results.
Q: “What can you do to make people care about delivering best service?”
I’ve never met an operator who had really great interviewing skills. Here’s a good start on how to get better.
