All posts by Jeffrey Summers

QFO: What are the benefits for restaurant owners if customers place an order on GrubHub rather than calling in directly to the restaurant itself (when using GrubHub)?

The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute a significant portion of your Guest experience can be [...]
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QFO: Why do you think there is a poor employee management structure within the hospitality industry?

Whoa boy buckle up… Poor leadership Transactional thinking Short-term thinking No thinking A complete misunderstanding about the dynamics of growth. A complete misunderstanding about the import of [...]
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Meme Madness

While I agree with the general sentiment that you should treat employees (and any other human) like they make a difference (especially those who do) ideas like [...]
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