I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t…

I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t…
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of…
You can capture it up to the point you surrender the Guest experience to a…
Disney recently posted this and it about exploded my brain. You can’t plan the entire…
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours.
Fortunately, time doesn’t stop.
Bad Service Is The Norm
No Right Clickey Allowed!