After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
The Parrot Conundrum
“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.’” Wrong!
It’s Not About Teamwork
Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
10 Things I Do Differently
Here are 10 things I do to create meaningfully differentiated value for you and your business.
Strategy & Tactics
Not understanding the difference between strategy and tactics means you’ll probably get both wrong.
Driving (REAL) Guest Loyalty
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.
The Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
The Case For “A” Level Talent
What “A” Players Bring To The Table
The Eight Formal Coaching Steps
There are eight formal coaching steps that the best leaders and the worst bosses do differently. To gauge where you stand on the coaching spectrum, evaluate how you do in each of these areas:
How Coaching Enhances Clarity, Capabilities and Confidence
A business coach brings three important things to the relationship: