“I’ve never believed in “bad employees.”
Bad Employees Or Bad Leadership?
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The Duality of Hospitality Employees
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
13 Statistics About Restaurant Technology
Guests now expect (demand) that businesses cater to their appetite for technology. Here are some statistics that will help you understand what restaurant guests say they want from their dining experience.
Effective Coaching Skill Development Focuses On Four Areas
Helping leaders diagnose the learning styles of team members to optimizing one’s work with them. These adjustments can accelerate the team member’s ability to learn from experience. [...]
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Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
Marketing Re: Social Media
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising
9+ Ways to Improve Employee Performance & Engagement
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.
14 Typical Coaching Participant Traits For Success
These are behavioral 14 traits of our most successful Coaching program participants.
17 Hospitality Leadership Best Practices
We’re always talking about Leadership so here are my top 17 hottest best practices.
Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
The Parrot Conundrum
“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.'” Wrong!
It’s Not About Teamwork
Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
The Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
The Eight Formal Coaching Steps
There are eight formal coaching steps that the best leaders and the worst bosses do differently. To gauge where you stand on the coaching spectrum, evaluate how […]
How Coaching Enhances Clarity, Capabilities and Confidence
A business coach brings three important things to the relationship:
Why Are You Resistant To Coaching?
Despite business Coaching’s proven track record of success, some people resist using a coach themselves. Their resistance or skepticism is often rooted in misconceptions about what business […]
5 Key Reasons Operators Invest In My Coaching Programs
On the surface, Coaching is an intangible business process, and its value can be hard to quantify. However, the seasoned veteran and the open minded employee alike […]
Stick with Your Concept but Do Your Homework
With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping.
Marketers Are From Mars, Consumers Are From New Jersey
Marketers have lost touch with the average consumer. They are living in a dream world of their own invention. It is fed by a cultural echo chamber of books, articles and conferences in which people like them talk to people like them. This talk explores the gap between how marketers think and consumers behave.
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