Q: “I get so frustrated with myself on a weekly if not daily basis .…
The Myth Of Retention
“One of the biggest myths is that we have a retention problem.”
TOH: Delusional Process Management Syndrome
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”
Inside The Box Thinking
“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”
Labor Costs Double And Will Double Again
“In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months.”
Hands-On Or Hands-Off: What Type Of Leader Is Best?
“The “hands-on” approach thinking is one of the most confused and abused phrases in management today.”
4 Really Bad Training Nuggets & 1 Good One
“Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst.”
Bad Employees Or Bad Leadership?
“I’ve never believed in “bad employees.”
The Duality of Hospitality Employees
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
13 Statistics About Restaurant Technology
Guests now expect (demand) that businesses cater to their appetite for technology. Here are some statistics that will help you understand what restaurant guests say they want from their dining experience.
Effective Coaching Skill Development Focuses On Four Areas
Helping leaders diagnose the learning styles of team members to optimizing one’s work with them.…
Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.