The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
Marketing Re: Social Media
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising
9+ Ways to Improve Employee Performance & Engagement
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.
10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
The Parrot Conundrum
“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.’” Wrong!
It’s Not About Teamwork
Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
10 Things I Do Differently
Here are 10 things I do to create meaningfully differentiated value for you and your business.
Strategy & Tactics
Not understanding the difference between strategy and tactics means you’ll probably get both wrong.
Driving (REAL) Guest Loyalty
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.
The Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.