Jeffrey Summers, Restaurant Coach & Consultant
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The Hospitality Squared Blog

Insights and inspiration at your fingertips.

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Coaching, Growing Your Business

Why Are You Resistant To Coaching?

March 4, 2016 Jeffrey Summers No comments yet

Despite business Coaching’s proven track record of success, some people resist using a coach themselves. Their resistance or skepticism is often rooted in misconceptions about what business coaching is all about. The most common myths I hear about coaching include: Coaching is for people who cant do it alone Coaching will make me appear inadequate […]

Coaching, Growing Your Business

5 Key Reasons Operators Invest In My Coaching Programs

March 4, 2016 Jeffrey Summers No comments yet

On the surface, Coaching is an intangible business process, and its value can be hard to quantify. However, the seasoned veteran and the open minded employee alike value the outcomes that a well-designed employee Coaching program yields. More than two-thirds of Fortune 500 companies are already using Coaching isn’t it time your business joined them? […]

Competitive research

Harvest great ideas from your company’s best assets

December 25, 2015 Jeffrey Summers No comments yet

In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.

Innovation

Three Social Media Hacks for the Busy Entrepreneur

December 25, 2015 Jeffrey Summers No comments yet

The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in the planning infrastructure and analytically understand demand and supply variability.

Economics

Stick with Your Concept but Do Your Homework

December 25, 2015 Jeffrey Summers No comments yet

With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping.

Franchising

Narrow Your Focus to Prevent Overanalysis

December 14, 2015 Jeffrey Summers No comments yet

What is this highly valuable asset? Its own people. Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?”

Interviews

My Interview With Proven.com

October 30, 2015 Jeffrey Summers No comments yet

Lots of questions & answers about restaurant marketing.

Loyalty, Product

The Ugly Truth of the Loyalty Point Program

October 25, 2015 Jeffrey Summers No comments yet

Facts, figures and insights about real, guest loyalty.

People, Performance Development, Perspective

The Millennial Delusion

July 23, 2015 Jeffrey Summers No comments yet

Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.

Coaching, Engagement, Hiring, Leadership, Performance

Training Culture Vs Learning Culture

February 22, 2015 Jeffrey Summers No comments yet

Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?

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Recent posts

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Jeffrey Summers, Restaurant Coach & Consultant

I help restaurant and hospitality leaders close the gap between where they are and where they're meant to be.

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FYI
  • Avg Cost To Replace A BOH Restaurant Hourly Employee $2,800
  • Avg Cost To Replace A FOH Restaurant Hourly Employee $2,200
  • Avg Cost To Replace A Restaurant Executive $213,000
  • Avg Cost To Replace A Restaurant Manager $15,000
  • Avg Tenure Of A Restaurant Employee Is 110 Days
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