QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
The Only Reason People Leave Jobs
Lots of articles preach and even more tongues wag about how the #1 reason people leave jobs is a bad boss. This is wrong.
QFO: Big Menu Or Small Menu?
Q: Is it better for a restaurant to limit its options per food category or to have as many choices as possible? A: There is no right answer except to understand your Guests to the point of adding or subtracting enough to make them spend enough to make your restaurant […]
Why Do Restaurants Fail?
How do you make a small fortune in the restaurant business? Start with a large one.
Common Misconceptions About Loyalty Programs
A Loyalty Program is meant to maintain and strengthen the relationship between the Guest and your brand.
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to reinvent the wheel and learn everything about how to do a thing from scratch. But you’re still following the crowd. As a rule, best practices aren’t written to […]
How To Capture Brand Loyalty In The Age Of Third-Party Delivery Apps
You can capture it up to the point you surrender the Guest experience to a third party app. Which is why third party apps should never be considered. If you’re going to deliver (and you should have for the past umpteenth years) then own it. Look at what hotel brands allowed the OTAs to do […]
More Crappy Thinking From Sloganeers
The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you DON’T value is just as important as what you do. Also, the ACTION you DON’T take is just as important as those you do. It takes more than […]
Georgia governor candidate Stacey Abrams is $200,000 in debt. She’s not alone
Bring to the table win-win survival strategies to ensure proactive domination.
This 10 Min Stretch Routine Can Eliminate Back Pain, Sciatica and Stiffness
At the end of the day, going forward, a new normal that has evolved from generation.