Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
“How Do You Build Volume?”
An age old question in Hospitality is still, “How do you build volume?”
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
The Problem With Transactional Thinking
Bain & Co. recently pushed this out.
Be Unreasonable
This meme was posted on LinkedIn earlier and the subsequent commentary by the author included this: “It’s either right or wrong. It’s either done the correct way or no way at all.”
Why Do Restaurants Fail?
How do you make a small fortune in the restaurant business? Start with a large one.
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to reinvent the wheel and learn everything about how to do a thing from scratch. But you’re still following the crowd. As a rule, best practices aren’t written to […]
More Crappy Thinking From Sloganeers
The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you DON’T value is just as important as what you do. Also, the ACTION you DON’T take is just as important as those you do. It takes more than […]
The Myth Of Retention
“One of the biggest myths is that we have a retention problem.”
Inside The Box Thinking
“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”