A colleague asked this question in one of our forums recently and it has been haunting me ever since. So I must get this out. Is Restaurant […]
All posts by Jeffrey Summers
17 Hospitality Leadership Best Practices
We’re always talking about Leadership so here are my top 17 hottest best practices.
Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
10 Things Really Amazing Restaurant & Hotel Employees Do
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
The Parrot Conundrum
“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.'” Wrong!
It’s Not About Teamwork
Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
10 Things I Do Differently
Here are 10 things I do to create meaningfully differentiated value for you and your business.
Strategy & Tactics
Not understanding the difference between strategy and tactics means you’ll probably get both wrong.
Driving (REAL) Guest Loyalty
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.
The Employee Engagement Model
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
The Case For “A” Level Talent
What “A” Players Bring To The Table
The Eight Formal Coaching Steps
There are eight formal coaching steps that the best leaders and the worst bosses do differently. To gauge where you stand on the coaching spectrum, evaluate how […]
How Coaching Enhances Clarity, Capabilities and Confidence
A business coach brings three important things to the relationship:
Why Are You Resistant To Coaching?
Despite business Coaching’s proven track record of success, some people resist using a coach themselves. Their resistance or skepticism is often rooted in misconceptions about what business […]
5 Key Reasons Operators Invest In My Coaching Programs
On the surface, Coaching is an intangible business process, and its value can be hard to quantify. However, the seasoned veteran and the open minded employee alike […]
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Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]
Video post
Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]
Audio post
Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]
Harvest great ideas from your company’s best assets
In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.
Three Social Media Hacks for the Busy Entrepreneur
The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in the planning infrastructure and analytically understand demand and supply variability.
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