With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping.
All posts by Jeffrey Summers
Narrow Your Focus to Prevent Overanalysis
What is this highly valuable asset? Its own people. Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?”
My Interview With Proven.com
Lots of questions & answers about restaurant marketing.
The Ugly Truth of the Loyalty Point Program
Facts, figures and insights about real, guest loyalty.
The Millennial Delusion
Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.
Training Culture Vs Learning Culture
Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?
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Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate […]
How Fun Creates Results
This is how I have long explained to people that having fun at work gets you better results.
The Insanity of Losses
There’s a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
Restaurant Marketing: What Does An Empty Chair Really Cost?
I’ve always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
Questions From Operators: Making People Care
Q: “What can you do to make people care about delivering best service?”
QFO: What Else Can I Do But Discount?
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?
The Yin and Yang of Restaurant Marketing
“…it becomes increasingly necessary for businesses to offer real value in the guest experiences by connecting with guests on a more social level at all touch points possible.”
Rules Of Thumb
What is critically important to understand about rules-of-thumb however, is that each business is unique and not every guideline will relate to every business in the same way or with the same context.
About The Guest
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours.
Food Cost Basics
Some of the ins and outs of managing your food cost.
The Difference Between Service & Hospitality
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.
The “Killer” Interview Question
I’ve never met an operator who had really great interviewing skills. Here’s a good start on how to get better.
Shift Notes: 14 Things to Consider Before Your Shift Gets In The Weeds
Fortunately, time doesn’t stop.
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