Avoid crabs in a bucket: Have you ever watched crabs in a bucket? Just when one of them is about to escape, the others grab hold and pull it back down. The crabs do not want to see the other crabs make it out. By their very nature, they keep each other from winning. […]
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant?
The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute a significant portion of your Guest experience can be crippling. The Guest’s loyalty then is with the delivery brand and not your brand regardless. You’ve become a commodity.
QFO: How long after opening will a restaurant begin turning a profit?
I wish this level of thinking would die a slow miserable death. It’s caused more confusion and uncertainty than just about any other myth in the business. Restaurants that are successful today are profitable from Guest one. It’s by design. And it doesn’t matter what parameters you want to […]
The Speed of Success
You need to push into growth right now or you’ll drown in your own irrelevance.
The Case Against Behavioral Interviews
There are lot of lousy management practices out there. It is astonishing how many of them have taken hold, and how deeply! Even in the awesome companies that are walking the Human Workplace path, we run into crusty and talent-repelling HR and leadership practices that have no place in the modern working world. […]
More Asinine Inflation Behavior From Clueless Operators
Some restaurants adding ‘inflation fees’ to bills amid rising food costs. Dumb move!
QFO: “What should you do if your employees are complaining about wages?”
“What should you do if your employees are complaining about wages?”
Billionaire Servers To Finally Pay Their Fair Share
Stop the presses. No need to raise the debt limit. Biden is going after those billionaire waitresses’ tips. IR-2023-19, Feb. 6, 2023 WASHINGTON — The Treasury Department and Internal Revenue Service today issued Notice 2023-13, which contains a proposed revenue procedure that would establish the Service Industry Tip Compliance Agreement (SITCA) program, a […]
U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations
On December 22, 2020, the Department of Labor announced a final rule revising its tipped employee regulations to address amendments made to section 3(m) of the Fair Labor Standards Act (FLSA) by the Consolidated Appropriations Act of 2018 (CAA). That amendment prohibits employers from keeping tips received by their employees, regardless of whether the employer […]