Catering is one of the fastest-growing segments of the foodservice industry, with caterers, banquet halls and hotels commanding the majority of the special-event market but not monopolizing it. Indeed, restaurateurs increasingly are getting into the game, expanding their catering and private-dining services as a way to garner incremental sales and optimize overhead in […]
How Is Your Take-Out Program?
Takeout sales are projected to grow at three times the rate of on-premise dining and at seven times the rate of the rest of the total food industry, according to the National Restaurant Association. To compete for a strong share of the takeout market, businesses must understand how to adapt their current products […]
Pricing Is A Key Component To Sustainable Success
Pricing means different things in different industries, and every company has different needs. We draw from an extensive toolkit to develop a tailored solution that works for your environment and your people, and we work with you to design solutions that allow your organization to develop the skills to repeat the process […]
The Difference Between Coaching & Mentoring
Quite often, it is possible to hear the terms ‘coaching’ and ‘mentoring’ used interchangeably in a personal and organisational development context. Wherever these are used, the success of these development approaches is dependent upon many factors, not least the organisational culture, the skills of the individual mentor or coach, and […]
QFO: What can a newly opened, up-scale restaurant do to set itself apart in a location that contains multiple other competing restaurants?
Probably nothing. If you opened without any differentiation, you won’t be able to design it now. You have the wrong thinking and the wrong leadership. Your brand is now set in the minds of Guests. Think about Newton: The First Law of Motion states, “A body at rest will remain […]
How would you define excellent customer service?
I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t define how well you treat me. I do. The customer. Because it’s MY needs, wants and desires that I’m interested in having satisfied. Business people think they need to define what excellent CS/CX is, […]
QOD: Your Frequency
“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like you, respect you or see the world the way you do. Your mission is to find people who resonate at your frequency.” ~ Liz Ryan
4 Ways Employers Respond to Minimum Wage Laws (Besides Laying Off Workers)
Most of you will be familiar with a supply and demand graph. This shows a demand curve, which graphs the relationship between the price of something and the quantity demanded of that something, as well as a supply curve, which graphs the relationship between the price of something and the quantity supplied […]
The Real Minimum Wage Is Zero
Minimum wage is NOT $_.__ (insert your localities minimum wage here) an hour. The REAL minimum wage is ZERO – which is what you make when over-taxed employers can’t afford to hire you because the only job you are qualified to do isn’t worth $_.__ (insert your localities minimum wage here) an hour.
SBA504 Loans Explained
Business owners have many options to consider when searching for the funds needed to finance a capital investment. From traditional bank lenders to fintech startups, the options are plentiful and the purpose of this article is to highlight a lesser known, but widely used source of financing, the SBA504 loan. To get you up to […]