5 Things your restaurant business needs to do in the coming year to achieve long-term success.
What Is The Guest Experience?
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.
The Problem With Problems
This is a vicious cycle. It’s caused more band-aids to be applied to more operations than you can imagine.
Performance vs Values
You’ve heard it time and time again: “Hire For Values, Train For Skills” here’s why that’s critically important.
The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class
Operators often scoff at the idea that the product of Hospitality businesses is a “social product” inasmuch as it’s not about the food and eating or the bed and sleeping.
Effective Coaching Skill Development Focuses On Four Areas
Helping leaders diagnose the learning styles of team members to optimizing one’s work with them. These adjustments can accelerate the team member’s ability to learn from experience. Using questioning and active listening to help others clarify goals in relation to the current realities, outlining the challenges ahead in achieving an important result, […]
The Questions Great Leaders Ask Themselves
As you seek to reach the ranks of great leaders, ask yourself these questions: Do I know what makes each of my team members inspired? Discouraged? Do I know the level of skill of each employee? Am I adapting to the abilities of each? Am I creating an environment that encourages uniqueness and difference? […]
Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
Marketing Re: Social Media
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising
9+ Ways to Improve Employee Performance & Engagement
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.