Avoid crabs in a bucket: Have you ever watched crabs in a bucket? Just when one of them is about to escape, the others grab hold and pull it back down. The crabs do not want to see the other crabs make it out. By their very nature, they keep each other from winning. […]
QOD: Your Frequency
“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like you, respect you or see the world the way you do. Your mission is to find people who resonate at your frequency.” ~ Liz Ryan
Coaching Methodologies
Depending on objectives and the organization’s environment, I employ a variety of Coaching methods to help those I Coach elevate their performance. These include, but aren’t limited, to: Strategic Planning. Work with the leader in “planning the plan”, and facilitating team involvement in its development and execution. Shadowing. Accompany the leader on […]
Moving Beyond Robotic Service
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) come up with to answer the question: “what does good service look like.” This is the wrong question.
Lost Opportunity Cost
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: Why do hostesses at restaurants make small talk as they seat you?
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to reinvent the wheel and learn everything about how to do a thing from scratch. But you’re still following the crowd. As a rule, best practices aren’t written to […]
Questions From Operators: Frustration
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue to make choices that prevent me from achieving those goals ??? Sometimes it’s just forgetfulness , laziness , moments of weakness or taking the easy path instead of […]
TOH: Delusional Process Management Syndrome
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”