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What’s The One Thing You Must Do To Deliver Exceptional Service?

Disney recently posted this and it about exploded my brain.

You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that you need to which occur only at the point of experience.

The one thing to teach your staff is to look for, identify and act on these moments.

They are the most highly personalized and meaningful.

Jeffrey Summers
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped thousands of hospitality leaders worldwide, build successful businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.