Takeout sales are projected to grow at three times the rate of on-premise dining and at seven times the rate of the rest of the total food [...]
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How Is Your Take-Out Program?
The Hospitality CEO Blog
Pricing Is A Key Component To Sustainable Success
Pricing means different things in different industries, and every company has different needs. We draw from an extensive toolkit to develop a tailored solution that works for [...]
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The Difference Between Coaching & Mentoring
Quite often, it is possible to hear the terms ‘coaching’ and ‘mentoring’ used interchangeably in a personal and organisational development context. Wherever these are used, the success [...]
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QFO: What can a newly opened, up-scale restaurant do to set itself apart in a location that contains multiple other competing restaurants?
Probably nothing. If you opened without any differentiation, you won’t be able to design it now. You have the wrong thinking and the wrong leadership. Your brand [...]
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How would you define excellent customer service?
I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t define how well you treat me. I do. The customer. Because it’s [...]
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QOD: Your Frequency
“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like […]
4 Ways Employers Respond to Minimum Wage Laws (Besides Laying Off Workers)
Most of you will be familiar with a supply and demand graph. This shows a demand curve, which graphs the relationship between the price of something and [...]
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The Real Minimum Wage Is Zero
Minimum wage is NOT $_.__ (insert your localities minimum wage here) an hour. The REAL minimum wage is ZERO - which is what you make when over-taxed [...]
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SBA504 Loans Explained
Business owners have many options to consider when searching for the funds needed to finance a capital investment. From traditional bank lenders to fintech startups, the options [...]
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The Top 10 Components To A Successful Hospitality Marketing Plan
1. Execution. You have to walk the talk. Every part of the guest experience has to be executed or no amount of external marketing will help your [...]
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Coaching Methodologies
Depending on objectives and the organization’s environment, I employ a variety of Coaching methods to help those I Coach elevate their performance. These include, but aren’t limited, [...]
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Moving Beyond Robotic Service
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) […]
Coaching Is Essential To Maximizing Individual & Business Success
Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantially grow their businesses.
Lost Opportunity Cost
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
“How Do You Build Volume?”
An age old question in Hospitality is still, “How do you build volume?”
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
The Problem With Transactional Thinking
Bain & Co. recently pushed this out.
QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: Why do hostesses at restaurants make small talk as they seat you?
Be Unreasonable
This meme was posted on LinkedIn earlier and the subsequent commentary by the author included this: “It’s either right or wrong. It’s either done the correct way […]
QFO: What is the first step that I should take before I build my own restaurant?
QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
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